Nick K.

Nick K. is a results-driven professional with a diverse background in customer support, hospitality, and education. Currently serving as the Manager of Customer Support 1st Shift at 4G Clinical since January 2021, Nick leads a team of 14 in managing end user requests across multiple channels. Previously, Nick held various roles including Customer Support Associate at 4G Clinical and Remote Course Assistant at Harvard Medical School. With experience in project management, customer relations, and technical support, Nick has demonstrated a commitment to excellence through accomplishments such as resolving major issues for large participant groups and enhancing operational efficiencies. Holding an MBA from Franklin University and a Bachelor’s in Hospitality Administration from The Ohio State University, Nick possesses a solid educational foundation to complement a robust professional portfolio.