Robèrt Van Diem

Rob S. is a seasoned professional with extensive experience in program management and customer experience, currently serving as a Senior Program Manager for Marketing Strategy and Operations at Twitch since October 2016. Rob has successfully developed and overseen various marketing processes, implemented automation for customer experience initiatives, and managed international teams while advocating for customer interests in product development. Prior roles at Twitch included managing partner and affiliate support and triaging customer experience tickets. Rob's background also includes positions at Apple, where expertise in troubleshooting and customer service was honed, as well as experience in the arts and education sectors, including roles as a front of house manager and podcast producer. Rob holds a Bachelor of Fine Arts in Trombone Performance and an Education Certification in K-12 Music Education from Carnegie Mellon University.