Thamer Bernardes Ferreira

Thamer Bernardes Ferreira is a seasoned professional with extensive experience in technical support and customer service, currently serving as a Technical Support Agent at 5CA since April 2020, where responsibilities include resolving technical issues for a semiconductor and PC components manufacturer in both English and Portuguese. Prior roles at 5CA included Tier 2 Account Specialist for gaming support and Temporary Team Lead, managing a team during peak seasons. Thamer’s background also encompasses administrative analysis at Apm Brasil, social media analytics at Atento Brasil, and senior team leadership at Accenture Brasil. With a Bachelor’s degree in Advertising and Propaganda from Centro Universitário UNA, Thamer combines technical expertise with strong interpersonal skills, providing comprehensive support across various sectors.