Edna Lane

Edna Lane has a diverse work experience spanning various roles and industries. Edna has most recently served as the Head of Service Delivery, Worldwide at 6Connex since June 2022, where they manage multiple teams and oversees risk management operations. Prior to this, they worked as the Senior Manager of Client Services, Worldwide at 6Connex from July 2020 to June 2022, leading a team of project managers and resolving customer complaints.

Before joining 6Connex, Edna held the position of Senior Client Services Manager at 6Connex from February 2017 to June 2020. In this role, they managed project timelines, served as the primary contact for clients, and collaborated with third-party vendors.

Prior to their tenure at 6Connex, Edna gained experience at ON24 as a Virtual Event Manager from August 2016 to February 2017 and as a Client Services Event Manager from May 2014 to August 2016. Edna also worked as a Client Service Support Specialist for virtual events at ON24 from August 2013 to May 2014.

Edna also has experience in the technology field, having worked as a Cashier/On-Site Technician at FireFold from February 2013 to May 2014, and as a Computer Repair Technician at FireFold from April 2012 to November 2012.

Prior to their roles at FireFold, Edna worked at NCO Group as an E-Mail/Chat Support Advisor from November 2009 to April 2012, where they handled multiple support service requests. Edna also served as a Quality Coach/Acting Trainer at NCO Group from May 2010 to May 2011, monitoring and training support advisors.

Edna's earlier experience includes a role as a Reservations Manager at U-Haul International, Inc. from January 2008 to November 2009, and as a General Manager at River City Auction from January 2001 to December 2007, where they handled day-to-day operations and managed financial transactions.

Overall, Edna Lane has gained extensive experience in service delivery, client management, virtual events, and customer support throughout their career.

Edna Lane began their education in 2001 at ECPI University, where they pursued an Associate of Science degree in IT/Web Design. Edna completed this program in 2002. Following this, from 2002 to 2007, they attended Elizabeth City State University and earned a Bachelor of Science degree in Computer Science.

In addition to their formal education, Edna Lane obtained certifications in the field. In June 2007, they became a Public Notary, and in September 2006, they obtained a license as a NC Auctioneer. The institutions where they obtained these certifications are unspecified.