Aila Collins

Aila Collins is a skilled Customer Success Manager with extensive experience in managing client relationships and achieving high retention rates. Currently, Aila holds the position of Senior Customer Success Manager at 6sense, recognized as a FY24 President's Club Winner for top 10% NRR performance globally and awarded 'Best CSM Performance in EMEA' in Q1FY24. Prior to this, Aila served as a Customer Success Manager at Experian, focusing on key clients in public sector, healthcare, and education, with impressive retention rates. Aila's entrepreneurial experience as Co-Owner and Sales Manager at Urban Native Organic & Wholefoods involved team management, product testing, visual merchandising, and customer service. Additionally, Aila has held roles as Welfare Officer at Cambridge University Graduate Union and as Founder and Editor-in-Chief of The York Historian magazine while studying at the University of York.