Laura Fountain

Principal Customer Success Manager at 6sense

Laura Fountain has a diverse work experience spanning various roles and industries. Laura most recently worked at 6sense as the Principal Customer Success Manager, starting in March 2023. Prior to that, they held the position of Senior Customer Success Manager at the same company, starting in January 2022.

Before joining 6sense, Laura worked at Upwork from January 2020 to January 2022, where they held the role of Global Program Manager responsible for driving client adoption and resolving customer issues. Laura also served as the Junior Chair - Upwork Family, Upwork Belonging Community from April 2021 to January 2022. Prior to these roles, they were a Program Manager in Enterprise Program Success from March 2019 to January 2020.

Laura took a break from their career to be a stay-at-home mom from April 2018 to February 2019. Previous to that, they worked at Gartner from January 2014 to April 2018 as a Client Advisor. Laura also worked at CEB, now Gartner, as a Client Advisory Specialist in Human Capital Metrics from May 2011 to January 2014.

Before joining Gartner, Laura worked at Alliance Marketing, Inc. as an E-Commerce Sales Manager from September 2010 to April 2011. Laura also had experience working at the Institute of Food Technologists (IFT) as a Senior Education Coordinator from April 2008 to September 2010, where they managed various aspects of the Annual Meeting Scientific Program and established effective relationships with volunteer leaders.

Prior to that, Laura worked at Williams Management Resources, Inc. as a Program Coordinator from August 2006 to April 2008.

Overall, Laura Fountain has a strong background in client success management, program management, and coordinating various initiatives in different organizations.

Laura Fountain attended Loyola University Chicago from 2001 to 2006, where they obtained a Bachelor of Arts degree in International Studies. In April 2019, they obtained a certification in "Creating a Culture of Change" from LinkedIn.

Links

Timeline

  • Principal Customer Success Manager

    March, 2023 - present

  • Senior Customer Success Manager

    January, 2022