Chuck Porcelli is a skilled Customer Success Engineer with extensive experience in digital operations and customer success roles. Currently at 9root since July 2025, and previously at PagerDuty from March 2022 to July 2025, where contributions included enhancing the digital operations platform with low-code and no-code automation capabilities. Prior to PagerDuty, Chuck served as a Customer Success Analyst at Catalytic following its acquisition by PagerDuty. Additionally, Chuck held the position of Digital Transformation Officer at Azimuth, LLC from May 2015 to May 2020, focusing on strategies to connect job seekers with employers and developing proprietary hiring software. Earlier experience as an Account Executive at Groupon involved supporting small business growth through mobile technology. Chuck holds a Bachelor of Science in Learning and Organizational Change from Northwestern University, received in 2012.
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