For over 25 years, A Closer Look has earned an exceptional reputation in the area of customer experience measurement and analysis for our clients. We provide a wide variety of services including mystery shopping programs, market research services, and customer experience survey management, text survey and response platforms as well as internal audit solutions. Industries served include Restaurant, Hospitality, Health and Wellness, Retail, Senior Living, Professional Services and others.

Professional Services

Retail

A Closer Look

Chris Gillen

Chuck Paul

Dwight D.

Dwight Dayhoff

Alison Moshkelani

The Quality Assurance Team at A Closer Look ensures the integrity and accuracy of customer experience data by meticulously reviewing and validating mystery shopping reports, market research findings, and survey results. Their role involves identifying inconsistencies, implementing standards, and continuously improving processes to uphold the highest quality in all service offerings.

Quality Assurance Team

Customer Service and Client Management

Leadership Team

Operations Team

Quality Assurance Team

About

Team members

Other teams at A Closer Look

Customer Service and Client Management

Leadership Team

Operations Team