Maureen Terralheiro

Maureen Terralheiro has a strong background in process improvement and operational efficiency. Maureen currently holds the position of Vice President, Back Office Operations at A. Farber & Partners Inc., starting in October 2021. Prior to this role, they worked at Allstate as a Director, Business Transformation and later as Director, Transformation & Strategy in the Claims department. Maureen successfully led the implementation of a new mobile app and developed and executed a 3-year strategic plan for the Claims Department.

Before their time at Allstate, Maureen worked at Acklands-Grainger as a Director, Customer Operations, where they led various projects and facilitated organizational change. Maureen also held roles at Enercare Inc. as Sr. Manager, Project Delivery and Sr. Manager, Customer Operations Best Practices, where they focused on delivering strategic initiatives and driving process improvements.

Earlier in their career, Maureen worked at Direct Energy as Sr. Manager, Process Improvement, where they led projects to redesign call center and sales processes, resulting in significant cost savings. Maureen also worked at RBC in various roles, including Lean Six Sigma Black Belt Project Manager, Manager of Business Requirements & Analysis, and Business Analyst, where they managed global initiatives, created business cases, and successfully managed projects.

Overall, Maureen Terralheiro has a proven track record of driving operational efficiencies, implementing continuous improvement initiatives, and leading strategic transformations in various industries.

Maureen Terralheiro has a strong educational background with a focus on data analytics and project management. In 2019, they completed a program in Leading with Analytics at Kellogg Executive Education. In 2007, they obtained a Master's Degree in Project Management from the Schulich School of Business - York University. Maureen also holds a Lean Six Sigma Black Belt Certificate, which they earned in 2008 from RBC Learning & American Society for Quality. In terms of their undergraduate education, Maureen received a Bachelor's Degree in Information Technology Management from Ryerson University between 1999 and 2003. Additionally, they have obtained a Lean Six Sigma Black Belt certification, although the specific details of where and when they obtained this certification are not provided.