Laura Hernandez

Laura Hernandez is a customer service expert with over 10 years of experience in the industry. Laura currently serves as a member of the team at A New Way of Life, where they help customers find new ways to improve their lives.

Previously, Laura served as the Director of Customer Success at Manduka from October 2019 to April 2020. In this role, they led the Wholesale Customer Operations and Customer Care Direct teams in developing and providing a consistent customer experience that both empowers and delights Manduka’s diverse customer base. Laura also developed and implemented a high-touch Customer Operations model that includes proactive outreach to, and engagement with, Manduka’s top retail and yoga studios. Additionally, Laura was responsible for developing processes and systems to improve customer interactions, including on-line chat and Salesforce Service Cloud.

Before their time at Manduka, Laura served as the Director of Customer Service at BELLA+CANVAS from May 2018 to October 2019. In this role, they were responsible for overseeing all aspects of customer service, including order processing, returns, and customer inquiries. Laura also developed several initiatives to improve the customer experience, such as implementing a virtual call center and developing KPI’s for agents and leadership.

Throughout their career, Laura has been dedicated to providing an exceptional level of customer service. Laura is passionate about helping others and takes great pride in their work. Laura is a strong leader with a proven track record of success

Laura Hernandez's educational career includes completing an AA in Business from Heald College and receiving certifications from BELLA+CANVAS in Fashion Apparel Masterclass and Emtrain in Preventing Workplace Harassment.