Eric Fiolet

Eric Fiolet is an experienced management professional specializing in customer experience and coaching. As the Manager of Customer Experience at a.s.r. verzekeringen since August 2019, Eric oversees two value chains and manages a team of 60 full-time employees across various roles. Concurrently, Eric operates as a professional freelance coach, accredited in Co-Active® coaching, focusing on unlocking human capabilities. Previously, Eric held multiple positions at IKEA Group from 2008 to 2019, including Sales Manager and Certified IKEA Coach®, contributing to significant sales growth and enhancing customer satisfaction. Educational credentials include a Bachelor of Social Work from the Amsterdam University of Applied Sciences and ongoing studies towards an Executive MBA in Strategic HRM & Leadership.