Allan Jordan Espinosa

Allan Jordan Espinosa has extensive experience in quality assurance and technical support within the customer service industry. Currently serving as Group Manager and Quality Assurance Team Lead at AS White Global since May 2019, Allan has previously held the position of Quality Assurance Supervisor at Transcom from December 2012 to March 2019, where responsibilities included leading a team of quality analysts, generating reports, analyzing campaign performance metrics, and updating process maps. Allan's earlier roles included quality assurance and various technical support specialist positions across several companies, including Acquire BPO, Teleperformance Philippines, Stream Global Services, TeleTech Philippines, and Sitel. Allan holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from Adamson University.