Melissa MacChiavelli

Melissa Macchiavelli is an accomplished Principal Content Strategist with extensive experience in content strategy, human-centered design, and communications. Currently at A1M Solutions, Melissa leads initiatives to enhance customer experience within the Centers for Medicare and Medicaid Services. Previous roles include overseeing information architecture for the Social Security Administration at Peraton, directing content strategies at ADG Creative, and managing marketing communications at MECU of Baltimore. With a strong background in developing strategies that prioritize user engagement, Melissa has contributed to various high-impact marketing and communications projects across several sectors, including edtech and government. Melissa holds degrees in Marketing, Communications, and Journalism from the University of Maryland.