A2Dominion Group
Antonia Phillips CIHCM has extensive experience in complaints management and customer service, currently serving as the Head of Complaints & Resolution at A2Dominion Group since October 2008. In this role, Antonia oversees the development and leadership of the Group’s complaints service and service recovery functions, managing centralized teams that address customer complaints. Previous positions at A2Dominion include Interim Head of Complaints & Resolution, Customer Complaints Manager, Area Manager, Neighbourhood Officer, and Estate Manager. Antonia's early career includes roles as a Prisoner Administrator at HMP Bronzefield and various positions in the import/export sector and aviation. Educational credentials include a Higher National Certificate in Housing Studies from London South Bank University and a Level 3 Certificate in Management from West London College.
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A2Dominion Group
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A2Dominion is a housing provider with a social purpose; our vision is to improve people's lives through high-quality homes and services. While we take a commercial approach to housebuilding, we reinvest all of our profits into building more new homes and supporting the communities where we work. We asked our colleagues why they like working at A2Dominion. The responses that stood out highlighted our passion for our strong social purpose, our caring and compassionate nature and our people. Whatever the role, you can bring your knowledge and experience to play your part in improving people’s lives. For our latest opportunities, connect with us on here or visit http://www.a2dominiongroup.co.uk/careers.