Kit Lai

Kit (Steve) Lai is a seasoned IT professional with extensive experience in end-user computing, IT support, and team leadership across multiple organizations. Currently, as a Senior EUC Engineer at A2Dominion Group, Kit utilizes expertise in Microsoft 365, Azure Active Directory, and application deployment through Intune. Previous roles include 3rd Line IT Engineer at Montagu Evans, where Kit led technical efforts in EUC, improved business processes, and saved over £250k through technical initiatives. Kit has also served as Global Service Desk Team Lead at SHL and Gartner, overseeing support teams and ensuring service delivery aligns with SLAs, alongside managing IT operations and projects. With a Bachelor's degree in Multimedia Systems from London Metropolitan University, Kit combines technical acumen with a strong focus on compliance and process improvement.