Louis Guerra

Louis Guerra is an experienced professional in the field of smart home security, currently serving as Field Operations Manager and Team Lead at A3 Smart Home Security since May 2019. Prior to this role, Louis spent over 24 years at Safeguard Security & Communications, where responsibilities spanned from Residential Service Supervisor to Residential Lead Service Technician. Achievements include maintaining over 83% member satisfaction as measured by Net Promoter Score, managing day-to-day operations, addressing emergency calls, and improving efficiencies in service and installation. Louis has extensive expertise in supervising teams, processing payroll, recruiting staff, and collaborating with various departments to enhance operational standards.