Veronica Hidalgo-Capo

Veronica Hidalgo-Capo is an experienced Customer Support Manager at AaNeel Infotech since November 2022, with a previous role as Member Support Manager at ID.me, where responsibilities included managing performance reviews and developing high-performing teams. Prior experience spans several positions in customer service and healthcare environments, including Customer Service Center Supervisor at BayCare Health System, where supervision of a 24/7 operation was key. Additional roles include Staffing Consultant at Randstad, Medicare Advantage Advisor Lead at BeHealthy America, Supervisor of Inbound Member Services at BroadPath Healthcare Solutions, and Member Services Team Manager at Universal Health Care, where extensive training and project management were conducted. Veronica holds degrees from Northeastern University and the University of Puerto Rico.