Sharath Mekala

Sharath Mekala, PMP, CSPO, currently serves as the Customer Experience Manager at AARP Services, Inc., where responsibilities include overseeing quality control measures and analyzing customer experience data to enhance member interactions. With a diverse career, Sharath has previously held various leadership roles at AARP Foundation, focusing on program development and customer experience management. Key achievements involve launching AI-powered solutions and leading the development of omnichannel strategies. Earlier experience includes co-founding VillageDefense, participating in a startup accelerator, and roles in business development and consulting across various sectors, including energy and economic development. Sharath holds a Bachelor of Business Administration in Risk Management from Georgia State University.