Lauren Rowlett

Lauren Rowlett is an experienced customer experience and success professional with a background in leading customer-focused initiatives across various industries. Currently serving as Customer Experience Manager at ABLE since July 2018, Lauren previously held roles at Microsoft as a Customer Success Specialist and at Salesforce in multiple capacities, including Customer Success Manager and Renewals Manager, where a notable achievement was maintaining an 85% renewal rate for over 1,000 accounts per quarter. Prior experience also includes positions at Nordstrom, where Lauren excelled in service experience and team motivation, Madewell as a Lead Stylist/Denim Expert, and Kitson as a Sales Associate. Lauren holds a B.S. in Fashion Marketing and Management from The Art Institute of California-Hollywood.