Rafael Antônio da Silva

Rafael Antônio da Silva has a diverse work experience spanning various roles and industries. Rafael'smost recent position was as a Senior Customer Success Analyst at Abler, where they were responsible for managing strategic client portfolios, monitoring health score indicators, delivering results presentations, and negotiating upsells and renewals. Rafael also participated in projects such as implementing a new customer success tool, conducting internal training sessions, and revising result presentations.

Prior to that, Rafael worked as a Customer Success Analyst at Bionexo, focusing on monitoring the TechTouch portfolio of SMB suppliers, leveraging health score data to create up and cross-selling opportunities, and negotiating churn reversals.

Before their customer success roles, Rafael served as a Customer Success Analyst at Solides, where they managed strategic clients, conducted meetings to ensure a positive client experience, developed action plans to prevent churn, tracked key indicators, provided platform training, and supported new employees.

Rafael also gained experience in operations as an Analyst at MaxMilhas, where they provided support to customers needing to reschedule or cancel flights, assisted buyers during the flight purchasing process, and managed flight and mile sales.

Prior to that, they worked as an Advertising Assistant at Uplogos, where they provided customer service in the advertising industry.

Rafael's earlier experiences include working as a Sales Representative at Villa Café, where they performed client prospecting, CRM management, and served existing customers, as well as a Salesperson at CENTAURO, where they focused on sales.

Overall, Rafael Antônio da Silva possesses a range of skills and experiences in customer success, operations, advertising, and sales.

Rafael Antônio da Silva completed their undergraduate degree in Publicidade e propaganda from Centro Universitário UNA from 2014 to 2017. Additionally, they have obtained various certifications, including "Do R ao H: um novo olhar para a gestão de pessoas" from Escola Conquer in 2023, "Recrutamento e seleção: como formar um time vencedor" from Sebrae in December 2022, "Customer Experience (CX)" from Escola Conquer in November 2022, "Introdução às OKRs" from Qulture.Rocks Brasil in November 2022, "Produtividade e Gestão do Tempo" from Escola Conquer in November 2022, "Comunicação e pensamento assertivo" from Escola Conquer in October 2022, "Negociação com influência: Como criar bons argumentos" from Escola Conquer in August 2022, "Argumentação persuasiva" from Escola Conquer in July 2022, "Bionexo para Fornecedores" from Bionexo in July 2022, "Introdução ao Customer Success" from CS Academy in May 2022, "OKR Essencial" from Feedz in May 2022, "Metodologias ágeis" from Sólides Tecnologia in March 2022, "Introdução à Gestão de Projetos" from Sólides Tecnologia in February 2022, "Os horizontes da Diversidade e Inclusão" from Colettivo in December 2021, "Pesquisa de Clima" from Sólides Tecnologia in May 2021, "Engenharia de Cargos" from Sólides Tecnologia in April 2021, "CUSTOMER SUCCESS: COMO CONQUISTAR E MANTER CLIENTES" from Sebrae in February 2021, "Excelência no atendimento - Modelo Disney" from Excellere in January 2021, and "Metodologia Profiler DISC" from Solides in January 2021.