Mel Manon

Mel Manon is an experienced IT professional currently serving as an L2 Tech Support Engineer at Abnormal Security, providing second-line support and managing customer interactions through Salesforce CRM. Prior to this role, Mel worked as an Associate Professional Services Consultant at Venafi, collaborating with customers and teams to implement solutions, and as a PS Lead Consultant at Mimecast, specializing in onboarding complex customer deployments. Mel's earlier positions include roles as a Customer Service Engineer and System Administrator, demonstrating a solid background in customer support and IT operations. Mel began the career journey with various roles in communications and education, including positions at City Year and Teach For America, and holds a Bachelor of Arts in Government and International Relations from Clark University.