Michelle Russell has extensive experience in the customer service and complaints management sector, currently serving as Complaints Team Manager at Abri Group since August 2021, following roles as Senior Complaint Officer and Complaint Officer. Prior to this, Michelle worked at Provident Financial Group from April 2013 to August 2021, where responsibilities included coaching Customer Experience Managers as a Business Manager and managing a 300+ customer base as a Customer Experience Manager, focusing on delivering high-quality face-to-face service. Michelle's educational background includes attendance at Blackheath Bluecoat Church of England School from September 1993 to July 1998.
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