Jody Fortes

Jody Fortes is a seasoned professional with extensive experience in service delivery and IT management across multiple industries. Currently serving as a Senior Service Delivery Manager at Absa Group since October 2017, Jody has held various leadership roles including Lead Service Manager: CTO and Infrastructure Service Manager. Previous positions include IT Service Management Consultant, Product Manager at New Leaders Foundation, and Service Manager roles at Barclays Africa Group Limited. Jody Fortes has demonstrated expertise in managing service levels, customer relationships, and performance improvement initiatives. With a solid educational background including a Diploma in Management Development and numerous certifications in ITIL, Agile Methodologies, and project management, Jody is equipped with the skills necessary to drive strategic service enhancements and successful project outcomes.