Saif al Bahri al Hammadi

Saif Al Bahri Al Hammadi has a diverse work experience spanning multiple roles and companies. Saif Al Bahri began their career as a Customer Service Representative at the National Bank of Abu Dhabi in 2001. Saif Al Bahri then worked as a Collection Officer at FGB from 2003 to 2005.

In 2005, Saif joined HSBC Retail Banking and Wealth Management, where they held various positions including Customer Service Officer, Operation Manager, Sales Manager, Deputy Branch Manager, Premier Center Manager, and Branch Manager until 2008.

From 2008 to 2013, Saif worked at Emirates NBD as a Regional Manager for the United Arab Emirates (UAE) and as a Regional Manager for Abu Dhabi, Al Ain & Western Region. Saif Al Bahri briefly served as a Senior Brand Manager and Senior Branch Manager during this time.

Saif joined ADIB - Abu Dhabi Islamic Bank in 2013 and held multiple roles including Vice President and Head of Sales Segment for Abu Dhabi, Al Ain & Western Region. Saif Al Bahri later became Vice President and Head of Cash Management Sector for the same region. Saif then transitioned to the position of Vice President and Head of Government & Public Sector for Abu Dhabi, Al Ain & Western Region. Saif Al Bahri subsequently served as the Head of Client Management and Governance, Head of Customer Experience Management for WBG, Head of Customer Experience, Service Excellence & Onboarding, and Head of Client Management & Digital Services. Their responsibilities in these roles included customer experience optimization, sales, product management, training, and strategic marketing.

Saif returned to ADIB in 2021 as the Head of Customer Experience, responsible for enhancing customer satisfaction and loyalty across multiple countries. Saif Al Bahri collaborates with different departments to ensure a seamless customer experience journey and maintains quality standards.

Overall, Saif Al Bahri Al Hammadi has extensive experience in customer service, sales, management, and strategic planning in the banking industry.

Saif Al Bahri Al Hammadi has a Master of Business Administration (MBA) degree from Central Warrington University, which they obtained in 2008. Prior to that, they earned a Higher Diploma from the Emirates Institute for Banking and Financial Studies from 2004 to 2007. In addition to their academic qualifications, Saif Al Bahri Al Hammadi holds certifications as a Certified Islamic arbitrator from the Arab Arbitration Society and as a Value Added Tax Expert from the International Center for Accounting & Banking Experts and the HACCA (High Authority Council for Chartered Accounts). The specific months and years when they obtained these certifications are not provided.