Celia Loftus

Celia Loftus is an experienced professional with a background in technology service management and team leadership. Currently serving as Group Service Delivery Manager and Global Service Desk Manager at Acacium Group since July 2021, Celia oversees two team leads and sixteen staff members, ensuring robust support across seven key locations amid significant organizational growth. Previously, at Notting Hill Genesis, Celia managed the transition to a fully in-house IT support model. With a long tenure at British Transport Police, Celia held multiple roles, including Technology Customer Support Manager and Deputy Head of CCTV Department, where responsibilities included implementing ITIL-aligned service desk solutions and managing large teams. Early career experience includes positions at Greater London Authority, Protocol Professionals, City University London, and Halifax, contributing to a versatile skillset in customer support and service delivery.