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Marlene May

Principal Customer Support Analyst at Accela

Marlene May has a diverse work experience spanning over several decades. Marlene began their career in 1989 at Verizon, where they held various positions, including Specialist and Senior Analyst. During their time at Verizon, they played a crucial role in defining, designing, and training call center proficiencies. Marlene also served as a pioneer member of the Sales Performance and Leadership team, where they developed and implemented the Inspiring Leadership Excellence through Accreditation and Development (iLEAD) Program for managers and team leaders. Marlene May's experience also includes working at Accela, Inc. as a Principal Customer Support Analyst and Partner Technical Support Engineer. Prior to that, they worked at the Tulare County Sheriff's office as a Dispatcher. Overall, Marlene May has demonstrated expertise in customer support, leadership development, and telecommunications.

Marlene May started their education at Pace University-Pleasantville/Briarcliff Campus in 2007 and completed their Bachelor of Science degree in Advanced Telecommunications Technologies in 2011. Marlene also pursued a Bachelor of Science degree in Professional Technologies during the same period. In addition, Marlene attended Pace University from 2002 until 2011, where they earned a Bachelor of Science degree in Professional, Technical, Business, and Scientific Writing. Prior to their enrollment at Pace University, there is no specific information regarding their education.

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Timeline

  • Principal Customer Support Analyst

    October, 2012 - present