Nicholas E.

Nicholas E. has a diverse work experience spanning over a decade. Nicholas began their career as a Front Desk Attendant at Zermatt Resort in 2007. In 2007, they also started working as a Wellness Attendant at Legacy Resorts LLC, where they remained until 2012.

In 2012, Nicholas joined Xactware as a Technical Support Engineer Tier 1, troubleshooting issues related to various applications. Nicholas also developed tools to expedite troubleshooting and incident turn-around time, as well as maintained a wiki site for distributing information within the organization. In 2013, they transitioned to the role of Technical Support Engineer Tier 2, where they utilized remote desktop software to resolve escalated cases and trained technicians on best practices and software issues.

Nicholas then joined Shavlik in 2013 as a Technical Support Engineer, providing technical assistance to customers. In 2014, they moved on to Ivanti, where they worked as a Knowledge Lead until 2016, responsible for managing knowledge bases and online communities.

From 2016 to 2019, Nicholas worked at LANDESK Software, first as a Technical Support Engineer, then as a Product Support Engineer. In 2016, they became a Knowledge Lead, focusing on the implementation of a learning management system for support staff onboarding.

Most recently, Nicholas joined Accela in 2019 as a Senior Technical Support Engineer, utilizing their expertise to provide technical assistance to customers.

Throughout their career, Nicholas has gained experience in technical support, knowledge management, staff training, and customer service.

Nicholas E. obtained a Bachelor's degree in Business Administration and Management, General from Utah Valley University. The degree was earned between 2007 and 2013. In addition, they hold a certification in CompTIA A+ from CompTIA, although the specifics of its acquisition, such as the month and year, are not provided. Furthermore, there is another entry for Utah Valley University, but no information regarding the degree or field of study.