Shamili Silla

Shamili Silla is a seasoned professional in management consulting and technical development, currently serving as a Management Consulting Manager at Accenture since January 2024, focusing on integrating Amazon Connect with Salesforce Service Cloud for contact center solutions. Prior to this role, Shamili worked as a Senior Associate at Cognizant, leading projects such as the Amazon Connect implementation for Pearson. With experience at IBM as an Advisory System Analyst, Shamili developed expertise in AWS Connect and IVR development, utilizing various AWS services. Shamili began a career at Accenture, progressing through several technical and development roles and gaining substantial skills in AWS technologies, programming languages, and application maintenance. Shamili holds a Bachelor’s degree in Information Technology from GITAM Deemed University.