Erica Lau

Erica Lau has a diverse work experience spanning multiple industries and roles. Their most recent position is as a Compensation Analyst at Accertify, Inc., which they started in June 2022. Prior to that, they worked at Zego as a Senior Quality Control Analyst from March 2022 to June 2022, and as a Quality Control Analyst from June 2021 to February 2022.

Before joining Zego, Erica worked at Viceroy Chicago as a Revenue and Sales Systems Analyst from August 2017 to June 2021. In this role, they analyzed daily and weekly pace, assisted the Director of Revenue with pricing and inventory management, and prepared forecasts for the Hotel Operations team. Erica also ensured rate integrity on third-party channels, reconciled commissions, and liaised with the Central Reservation Team.

From February 2016 to March 2017, Erica held the position of Reservations Manager at Trump International Hotel & Tower Chicago. Erica oversaw the reservations department, trained the team, and maximized hotel profits through effective management of group blocks and selling strategies. Prior to this, they were a Front Office Coordinator from July 2012 to February 2016, and a Front Office Agent from April 2011 to July 2012 at the same hotel.

Erica's career began at Mandarin Oriental, Hong Kong, where they worked as a Reservations Sales Agent from February 2008 to February 2011. Erica converted calls to reservations, supervised team members, and ensured smooth daily operations. Erica also had a brief stint as a Customer Service Agent at Hong Kong International Airport Services Limited from February 2006 to July 2006.

Their earliest experience was as a Management Trainee in Food and Beverage at The Peninsula Chicago from June 2004 to November 2005.

Throughout their career, Erica has demonstrated strong analytical skills, attention to detail, and a commitment to providing excellent customer service.

Erica Lau earned a Bachelor's Degree in Bachelor of Science in Hotel Management from The Hong Kong Polytechnic University, where they studied from 2006 to 2007. In addition, they obtained the Certified Revenue Management Executive (CRME) certification from HOSPITALITY SALES AND MARKETING ASSOCIATION INT in August 2021.