Alexandra Vlaicu

Alexandra Vlaicu is a skilled ServiceNow Business Analyst at accesa.eu since March 2021, with a solid background in IT service management through previous roles, including Service Delivery Coordinator, Service Desk Specialist, and Service Desk Analyst at Endava from April 2015 to March 2021. Alexandra has significant experience in monitoring SLAs, quality checks, and reporting, along with teaching IT techniques and troubleshooting support for customers. Prior to Endava, Alexandra worked as an SEO specialist at Media First Cluj Napoca, focusing on website content optimization and performance tracking. Alexandra holds a degree in Web Design from Institutul Phoenix and attended Babes-Bolyai University.