Oluwatosin Adesuyi

Oluwatosin Adesuyi is an experienced Dispute Analyst with a strong background in banking and financial services, currently employed at Access Bank Plc since April 2019. Notable achievements include maintaining a 95% daily POS spool generation rate and effectively reducing POS chargebacks, enhancing customer satisfaction. Prior to Access Bank, Oluwatosin served in similar roles at Diamond Bank Plc, managing over 150 customer disputes monthly with a 95% resolution rate, and at FCMB Group as a Bulk Teller, significantly reducing wait times and improving customer service satisfaction. Earlier career experience includes working as an Executive Secretary at AFRI Joint Company, where billing errors were decreased by 25%. Oluwatosin holds a Bachelor's degree in Entrepreneurship and Business Management from the National Open University of Nigeria, along with a Higher National Diploma and an Ordinary National Diploma in Banking and Financial Services from Lagos State Polytechnic.