Carlos Swanson

Carlos Swanson has a diverse work experience spanning several industries and roles. Carlos is currently working at AccountabilIT as an Information Technology Service Desk. Prior to this, Carlos worked at Eagle Home Mortgage as an IT Support Technician. Carlos also worked at COPS Monitoring as a Dispatcher and at TekPartners as a Site Administrator.

Carlos has experience in desktop and server support, as well as Hypervisor server and desktop VMs. Carlos has provided technical support to managers, regular users, and remote employees. Carlos is familiar with routing, address objects, and basic maintenance of SonicWall Routing.

In their previous roles, Carlos served as an Enterprise Lead Technician and Desktop Administrator at Advanced Call Center Technologies, LLC. Carlos was responsible for managing the desktop support area, diagnosing root causes of issues, managing Active Directory, and ensuring compliance with client requirements. Carlos also worked as a Quality Control Inspector at Standex Electronics, verifying production quality and providing support to employees.

Early in their career, Carlos worked as a Sprint Customer Service Representative at Douglas Sprint Store and as a School Teacher at Collegio Americano Anais in Mexico, where they taught karate to children.

Overall, Carlos Swanson has a solid background in IT support, with experience in customer service, technical troubleshooting, and team coordination.

Carlos Swanson earned their Bachelor's degree in Computer Systems from Instituto Tecnológico de Agua Prieta, where they studied from 2004 to 2009. Later, they pursued a Master's degree in Information Systems from the University of Phoenix online campus between 2013 and 2015.