Clayton Mach

Clayton is a 15-year leadership veteran in IT Managed Services. His diverse background includes IT audit, acquisition integration, project management, and solution design in addition to day-to-day technical management of systems and application administrators. He is passionate about delivering the highest quality of service to his customers and the professional development of his resources. Clayton led several initiatives to integrate the processes and toolsets of acquired support organizations which resulted significant savings and improvement of service delivery. He was responsible for creating business intelligence toolsets for analyzing the performance of Managed Services teams for use in the day-to-day management of the organization and proactive identification of customer risks. He has also been the process champion for development and adoption of support best practices within the ITIL framework and had responsibility for the development and deployment of business process applications that support those practices.

Clayton stayed with OneNeck for approximately 4 ½ years following the sale to TDS, and briefly worked with Valor IT, to establish their Service Desk for Managed Services prior to joining AccountabilIT.