Cristiana Fabiani

Cristiana Fabiani is an experienced professional with a robust background in customer service and operations management, currently serving as a CS Ops Analyst and Gainsight Admin at Accruent since January 2020. Cristiana has held various roles at Accruent, including Deal Desk Analyst and Senior Specialist Operations, focusing on supporting international sales and coordinating cross-departmental approvals. Previously, a notable tenure at Merck Group from September 2011 to July 2019 involved working as a B2B Integration Analyst and managing CRM migration projects, enhancing customer integration and processes. Early career experiences include positions in customer service and call center operations, where Cristiana developed strong skills in customer relations and team management. Academic credentials include a degree in Psychology of Work and the Working Environment from La Sapienza University and training in software development and informatics.