Shannon Mack

Shannon Mack has extensive experience in customer service and document control, currently serving as a Senior Document Control Specialist at Accuray since June 2015. Prior roles include Document Control Administrator at Accuray and Customer Care Coordinator at Vital Signs Devices, which was acquired by CareFusion. Shannon began a career in document and customer care coordination at GE Healthcare from October 2005 to December 2013, where responsibilities included technical writing and the creation of operational documents. Earlier experience includes positions at WPS Health Insurance, where Shannon held multiple roles from 2001 to 2005, including Priority Customer Service Representative, Unit Leader, and Customer Service Representative. Shannon earned a Bachelor's Degree in English from the University of Wisconsin-Madison and an Associate's Degree in Science from Madison Area Technical College.