Bob Hird

Bob Hird is a seasoned professional in operations management with extensive experience in the contact center industry. They served as the Director of Inbound Virtual Workspace at InfoCision Management Corporation from 2003 to 2023, where they managed a team of up to 400 agents and oversaw multiple call centers. Currently, Bob is the Director of Operations at ACD Direct - Contact Center Solutions. They also held positions such as Director of Contact Services at ACD Direct from 2023 to 2025 and Assistant Store Manager at Frattaroli's Sparkle from 1994 to 2001. Bob earned a Bachelor of Business Administration in Marketing from Youngstown State University between 1995 and 2000.