Nancy Lee Jones

Nancy Lee Jones is an experienced customer service professional with a diverse background in remote call center operations and administrative support. Currently serving as a Live Operator CS Specialist at ACD Direct since September 2020, Nancy utilizes advanced technology to deliver personalized assistance to a wide array of clients, primarily non-profits. Previous roles include Telecommunications Operator at UPMC, where critical emergency communication responsibilities were managed, and multiple remote specialist positions at Omni Interactions and Liveops, Inc., focusing on customer engagement and support. Nancy's earlier career includes administrative and HR support at Samuel Shapiro & Company, Inc., as well as customer service roles at The Home Depot, Coldwell Banker, and USAirlines, showcasing a consistent commitment to enhancing client experiences and operational efficiency.