Rob Larsen

Rob Larsen is an experienced professional in customer experience and call center management, currently serving as the Call Center and Relations Manager for the Wyoming Department of Health Medicaid Program at Acentra Health since June 2023. Previously, Rob was a Customer Experience Manager at NWN Carousel from October 2019 to June 2023, overseeing a large contact center and network infrastructure for the State of California Health Benefit Exchange and managing relationships and escalations. Additional roles include Platform Engineer at Five9, Project and Services Manager at Telarus, Senior Sales Engineer at Carousel Industries, Solutions Architect at Paetec Communications Inc, and Senior Channel Systems Engineer IV at Avaya. Rob holds a Bachelor's degree in Business Administration and Management from Idaho State University.