Cynthia Wright

Cynthia "Cindy" Wright is an experienced professional currently serving as the Card & Digital Payments Dispute and Fraud Manager at Achieva Credit Union since May 2024. Previously, Cindy held the position of Unit Manager at Capital One from January 2018 to May 2024, and served as a Customer Quality Supervisor at Apria Healthcare between January 2016 and September 2017. With a solid background at Duke Energy Corporation from December 2010 to December 2015 as a Consumer Affairs Analyst and Credit and Collections Supervisor, Cindy led teams to mitigate financial risks and manage customer needs. Additionally, Cindy worked at FIS from March 2009 to December 2010, first as a Fraud Chargeback Services Supervisor and then as a Chargeback Customer Service Supervisor, focusing on compliance and team performance. Cindy's career began at Bic Graphic USA, where as a Customer Support Supervisor, Cindy managed a team of 35 representatives. Cindy holds a Bachelor of Arts in Criminology from the University of South Florida and a Certificate in Paralegal Studies from the University of Miami.