Esmeralda Yau

Esmeralda Yau currently serves as Manager Customer Insights at Achmea Schade & Inkomen, a position held since September 2023. Prior to this role, Esmeralda was Teammanager Operations Support Claims at Zilveren Kruis from June 2020 to September 2023, and completed an Internal Internship as an HR Business Partner at Achmea Real Estate from February to August 2023. Esmeralda's tenure at Achmea from December 2013 to May 2020 included roles as Business Controller and Business Analyst FB AR, contributing to the Debiteuren Management MT since 2017. Earlier experience includes serving as Manager Business Projects at Axxion Industries from December 2007 to March 2013. Esmeralda holds a Master’s degree in Business Administration with a focus on Financial Management from NIMBAS and a Bachelor's degree in Culture Organisation and Management from Vrije Universiteit Amsterdam. Additional certifications include Lean Six Sigma Green Belt and multiple finance and compliance courses from Achmea and NIBE-SVV Opleidingen.