Gail Kay

Gail Kay has extensive experience in technology services and support, currently serving as a Senior Application Engineer and previously as a Business Process Analyst and Supervisor of the Global Service Desk at ACI Worldwide since May 2012. Prior roles include Manager of Technology Services at Vertrue, Inc. from July 2009 to May 2012 and Help Desk Lead at Adaptive Marketing, LLC in early 2009. Gail also held various positions in technology support at Time Inc., Cablevision, and 1-800-FLOWERS.COM from 1996 to 2007, showcasing a strong background in help desk operations and team management. Education was completed at IKM High School.