Michael E.

Michael E. serves as a Systems Manager focusing on POS/Digital and HR Information Systems at Ackermans since August 2020, leveraging extensive experience in business requirement elicitation and change request management. Prior roles include Support Supervisor at Pepkor IT, overseeing a Tier 2 POS Support team, and a Support Consultant & Team Lead at SharpSpring, where responsibilities encompassed global technical support and quality assurance within Agile methodologies. Additional experience includes managing client software requirements at Williams Lea and leading a team of Helpdesk Operators. Michael E. holds several certifications, including a Certificate in Project Management from Stellenbosch Business School and a Certificate in Business Analysis from the Faculty Training Institute.