Katerina Klagkou

Katerina Klagkou is a seasoned professional in customer support and training, currently serving as Customer Support Manager at Aclara since November 2017, where responsibilities include managing technical calls, monitoring KPIs, and coordinating customer deliveries. Prior to Aclara, Katerina held leadership roles at IT Governance Ltd, overseeing the training program's expansion in Europe and contributing to significant revenue growth. Earlier experience includes positions at Thermo Fisher Scientific, where Katerina managed global customer training and support initiatives, enhanced team performance metrics, and expanded the training institute’s capabilities. Katerina's career began as a Scientist at GlaxoSmithKline, focusing on mass spectrometry analysis. Katerina holds a Ph.D. in Mass Spectrometry from the University of Southampton, an MSc from the University of Warwick, and a BSc from the University of Essex.