Jennifer Viggars

Jennifer Viggars is a seasoned professional in customer service and operations management, currently serving as the Head of Complaints at ACORN INSURANCE AND FINANCIAL SERVICES LIMITED since May 2021. Prior to this role, Jennifer held multiple positions at Davies Group Limited from September 2010 to August 2020, including Customer Service Director and Claims Management Operations Manager, where responsibilities included leadership, service delivery, and staff training within the Claims Management Division. Earlier in their career, Jennifer was the Customer Relations Operations Manager and Customer Services Manager at Vodafone UK from October 2005 to December 2009, overseeing a team of 200 FTE while focusing on achieving positive customer outcomes and key performance indicators (KPIs).