Ryan Lee

Ryan Lee has a diverse work experience. Ryan began their professional career in 2016 as a Technical Expert at Apple, where they were responsible for physically repairing hardware within customer iOS and macOS devices according to Apple Inc. engineering team and industry standards. Ryan also assisted in and facilitated more than 1,000 one-on-one client interactions per quarter, while providing world-class service. In this role, they also acted as a Technical Specialist, troubleshooting and resolving customer OS, native application, and 3rd party application issues in regards to iPhone and Mac environment, meeting and exceeding specific sales and repair goals, and training and mentoring new employees. Additionally, they worked as a Product Specialist, assisting customers in purchases and providing exemplary service and knowledge to create the most inviting, warm, and fulfilling consumer experience possible. Ryan also paired customers with the most compatible hardware and software resolutions and had average personal sales exceeding more than $1,000,000.

In 2019, Ryan Lee began working at Van Law Firm as an Operations Manager, responsible for ensuring communication between all departments and employees is seamless, creating new processes and innovating existing processes to both create revenue streams and increase the efficacy of all active streams, and ensuring the functionality of all major aspects of business. Ryan also worked as a Disbursements Manager, processing all client settlements and expenses in regards to all cases within the firm, creating new processes to both streamline the processes within the firm and to cut costs in all aspects of business processes, and being responsible for a consistent increase in settlements processed. Lastly, they were the Information Technology Manager, maintaining and supplying information technology infrastructure in order to support all levels of business across all departments, creating policies, standards, and training for employees to utilize to ensure the security of all internal and external data being processed, and providing on site and virtual technical services to employees to maintain seamless business performance from all technology based essentials.

Currently, Ryan Lee works as a Customer Success Business Analyst at Actionstep, a role they began in 2021.

Ryan Lee obtained an Associates Degree in Business Administration, Management and Operations from J Sargeant Reynolds Community College between 2013 and 2015. Ryan then went on to earn a Bachelor's Degree in Information Technology from Virginia Commonwealth University between 2016 and 2018. In addition, they obtained an Information Systems Analyst certification from ICCP in December 2018 and an Apple Certified Portable Technician (ACPT) certification from Apple in August 2017.