Michelle Francisco

Michelle Francisco is an experienced healthcare virtual assistant with a strong background in insurance verification and prior authorizations. Currently employed at Active Physical Therapy since March 2019, Michelle specializes in outbound calls for verification of benefits and data entry, with proficiency in using WebPT. Previously, Michelle served as an Insurance Verification and Prior Authorization Specialist at El Camino Women's Medical Group, where responsibilities included obtaining authorizations for outpatient surgeries and procedures. Prior roles include web research and data entry at CouponChief.com, a customer experience and quality analyst at UnitedHealth Group, and a customer care specialist at IBM-AETNA. Michelle holds a Bachelor of Science degree in Registered Nursing from Dr. Yanga's Colleges Inc.