Elena Valdiserri

Elena Valdiserri has extensive work experience in various roles and companies. Elena is currently working at ActiveCampaign as a member of the Customer Success Team.

Prior to that, Elena worked at Airbnb where they held multiple positions, including being a Team Lead for the Airbnb for Work EMEA Key Account Manager Team. Elena also served as a Senior Account Executive and an Account Executive for the Italian Market. In these roles, Elena was responsible for acquiring new companies, driving adoption of Airbnb for Work, and providing training and support to clients. Elena also collaborated with sales managers on regional campaigns and assisted with customer onboarding.

Before Airbnb, Elena worked as a Tax and Legal Associate at Airbnb, where they responded to legal and tax-related inquiries and resolved complaints. Elena also worked as a Premium Travel Experience at Airbnb, focusing on providing a high-quality travel experience for customers.

Prior to their roles at Airbnb, Elena worked as a Hotel Line Account Manager at Bulgari, where they managed customer queries and resolved issues related to stock availability, shipping, and invoicing.

Elena's earlier experience includes working as a Case Manager GM Europe Account at HP, where they facilitated warm transfers of customers to retailers and resolved customer issues. Elena also worked as a Credit Controller at Barclays, where they contacted customers regarding potential business interests.

Overall, Elena Valdiserri has a diverse range of experience in customer success, account management, legal and tax, travel experience, and credit control.

Elena Valdiserri obtained a Master's Degree in Archeology from Università di Pisa, where they studied from 2000 to 2005. In addition to their formal education, they have also acquired several certifications throughout their career. These certifications include Advanced Advertising on Facebook from LinkedIn, Project Management Professional (PMP®) Certification Preparation from LinkedIn, Lightning Experience Reports & Dashboards Specialist from Trailhead, and Google Ads Display Certification from Google Digital Academy (Skillshop). These certifications were obtained in December 2020 (Facebook, PMP®, and Trailhead) and November 2020 (Google Ads). Elena's educational background also includes non-degree programs in Consultative Client Engagement from Double Digit Sales and Account Management in Business Administration, Management, and Operations from the OA POINT Group in Roma, Italy. The exact duration and completion dates of these programs are unavailable.