Sanchit Sharma

Customer Support Specialist at ACTO

Sanchit Sharma began their career in 2016 as an Auctioneer Block Clerk at Manheim. In 2018, they joined ACTO Technologies, Inc. as a Junior Automation and Quality Assurance, where they analyzed client data, identified competency gaps and provided strategy recommendations resulting in 15% improvement in content learned/retained. Sanchit also troubleshooted client applications and resolved common & recurring defects resulting in 30% improvement in client satisfaction. In 2021, they joined Altis Recruitment as a Loan Specialist, where they maintained a daily above average completion of loans, designed and updated a flowchart detailing and simplifying the processes of filing and funding client loans, and observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches. Sanchit also obtained copies of applicants credit histories and reviewed paperwork to determine feasibility of granting loans. Additionally, they joined ACTO as a Customer Support Specialist, where they handle support issues for Clients using the ACTO Platform. Sanchit troubleshoots Android, iOS and the Web platform, and performs and finds work-arounds for problems that require more time to be fixed.

Sanchit Sharma attended Ryerson University from 2011 to 2017, where they obtained a Bachelor of Applied Science (BASc) in Mechatronics, Robotics, and Automation Engineering. In April 2017, they also received a Machine Shop Practice (CKME 103) certification from Ryerson University. In May 2016, they received a Lean Six Sigma Green Belt certification from YDelay.

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Timeline

  • Customer Support Specialist

    December, 2021 - present