Jason B.

Jason B. has a diverse work experience spanning various industries and roles. Jason started their career as an Auto Electrician Tradesman, working for ROMAC Auto Electrical and QuickTrak Vehicle Security & Tracking for six years. Following this, they transitioned to the IT field, working as a Servicedesk Team Leader and IT Helpdesk Support for various companies within the Financial, Aged Care, Medical, and Construction sectors. During this time, Jason demonstrated their expertise in providing friendly and efficient IT service and support, as well as leveraging new technologies to drive innovation.

Jason later joined Roche Diagnostics Australia as a Service Desk Team Lead, where they managed the Service Desk rostering and coverage, and worked with HR personnel on IT staff development and recruitment. Subsequently, Jason owned and operated their own small business, GoTech Sydney Pty Ltd & Jim's Antennas, providing a range of IT support services and specialized digital reception solutions.

Jason then worked as a Product Support Consultant for Garmin Australia and New Zealand, where they utilized ticket management systems for customer support in various product categories. Jason also gained experience in subscription account administration and customer care.

In their most recent roles, Jason worked as an IT ServiceDesk Technician for Forestry Corporation of NSW and GHD. In these positions, they provided technical support and service on supported technologies and applications, using ticket management systems such as FreshService and Cherwell Service Management. Jason demonstrated their organizational skills and ability to prioritize work to exceed customer expectations and meet deadlines.

Currently, Jason is employed as an IT Systems Administrator at ActronAir, where they are responsible for administering IT systems. Overall, Jason has a strong background in IT support and service roles, with experience in team leadership, customer support, and leveraging technology for efficiency and innovation.

Jason B.'s education history is as follows:

Jason B. attended DDLS (now Lumify Work) in 2022, where they pursued a degree in (ISC)2 in the field of Information Technology & Cybersecurity.

In 2023, Jason B. enrolled in Microsoft Learn and completed a degree in Threat Modeling Security Fundamentals, focusing on Computer/Information Technology Administration and Threat Modeling.

Additionally, in 2023, Jason B. continued their studies at Microsoft Learn, completing courses in cost management in Azure, features and tools for managing and deploying Azure resources, and managing identities with Azure AD Identity Protection. These courses were in the field of Computer/Information Technology Administration and Management.

Jason B. also studied Azure RBAC, securing Azure resources, managing users and groups in Azure Active Directory, managing identity and access in Azure Active Directory, securing network connectivity on Azure, and describing core Azure concepts at Microsoft Learn in 2022. These courses covered a range of topics in Information Technology Administration and Management.

Furthermore, in 2023, Jason B. pursued Salesforce certifications through Trailhead by Salesforce. Jason earned Salesforce Trailhead and Trailblazer Badge and Salesforce Trailhead Service Role certifications, with a focus on Salesforce and Information Technology.

In the same year, Jason B. completed a course in PowerShell Basic Coding at Microsoft Learn, specialized in Information Technology.

Jason B. also attended DDLS in 2013 to pursue a degree in ITIL v3 2011 Operational & Analysis, with a focus on IT Service Management.

Lastly, in 2022, Jason B. completed courses in configuring and managing Microsoft Teams devices, troubleshooting audio, video, and client issues in Microsoft Teams, and general information technology at Microsoft Learn.

Overall, Jason B. has a diverse educational background with a focus on various aspects of information technology, cybersecurity, IT service management, and Salesforce.