Francisco Cho

Francisco Cho is a seasoned professional with extensive experience in technical support and client care, currently serving as the Technical Support Team Lead at Ada since November 2018. In this role, Francisco manages escalated support issues, coaches team members, and tracks performance metrics. Previous positions include Senior Client Care Advisor and Senior ACX Consultant, where responsibilities encompassed achieving support SLAs, onboarding clients, and delivering training on chatbot solutions. Earlier experience includes working as a Conversational Designer and Bilingual Project Analyst at [24]7.ai, focusing on user journey mapping and solution design. Francisco holds an Hon. B.Sc. in Psychology and Anthropology from the University of Toronto.